Contact Us

What this page is not for

Although this contact form sits on the same site as the Wild card city review, it does not act as a channel to the casino's own customer service. Nothing submitted here is forwarded to the operator, and the editorial team cannot open accounts, verify identities, release pending withdrawals or adjust deposit limits on anyone's behalf. Those actions require direct access to the player's account and to the operator's internal records, which no independent review site holds.

Account, deposit and withdrawal problems therefore have to go to Wild card city's support desk. The casino is the only party that can see transaction history, confirm wagering progress or investigate why a cashout stalled. Sending those details through this form would only add a delay, since the information would have to be relayed back to the operator anyway.

What the editors can help with

The editorial team answers questions about the review itself: how a bonus was assessed, why a particular game was rated a certain way, what criteria sit behind the safety score, or how a complaint was investigated before it was published. If a page references a promotion, a game list or a payout condition that no longer matches what the operator currently shows, that is precisely the kind of correction this form exists to catch.

Reports of outdated information are handled by checking the claim against the operator's live site and, where the matter involves a published rating or verdict, against the notes kept when the review was written. Verified corrections are applied to the relevant page without undue delay, and the section in question is re-checked for consistency so that one fixed figure does not leave a contradicting figure elsewhere in the same review.

What to include in a correction

• The page or section the outdated detail appears on
• The wording as it currently stands
• What the correct version should be, with a source the team can verify

Corrections without a verifiable source are treated as unconfirmed and are not published. The team does not act on anonymous tips about bonus terms or payout speeds; it checks the operator's own published terms first, and only amends a review when the evidence lines up. This keeps the site's assessments consistent with what a player would actually encounter at Wild card city at the time of reading.